Shipping Policy

1. Shipping Options

We offer fast, reliable shipping to domestic and international customers:

• Standard Shipping (USPS) - 6-10 Working Days
• Express Shipping (DHL) - 3-7 working days

Note: Exact delivery times vary by location

2. Order Processing

• Processed within 1-3 working days after payment
• No processing on weekends/holidays

3. Cancellations

• Must request within 6 hours of ordering
• Email: [luminovaofficialltd@gmail.com]
• No cancellations after shipment

4. Tracking Your Order

• Tracking number emailed after dispatch
• Track via: 'Track my Order' on this site or carrier website

5. International Orders

• Customer pays all customs/duties
• Customs delays are not our responsibility

Need help? Contact us: [luminovaofficialltd@gmail.com]

At Luminova™, we stand behind our products and want you to be completely satisfied with your purchase.

1. Return Eligibility

• You may return items within 30 days of delivery
• Items must be:

2. How to Return an Item

1. Contact us at luminovaofficialltd@gmail.com to request a Return Authorization (RA) number
2. Include in your email:
3. Once approved, ship items to:
   [Your Return Address]

3. Refunds

• Processed within 5-7 business days after we receive your return
• Issued to original payment method
• Note:

4. Exchanges

• Available for:
• Customer covers additional shipping costs

5. Damaged or Defective Items

• Contact us within 7 days of delivery
• Email clear photos of damage/defect to luminovaofficialltd@gmail.com
• We'll provide a prepaid return label and either:

6. Non-Returnable Items

For health/safety reasons, we cannot accept returns on:

• Earrings and body jewelry
• Opened skincare/cosmetic products
• Custom or personalized items
• Clearance/sale items (marked as final sale)

We may update this policy periodically. The current version will always be available on our website.

Contact Us:
luminovaofficialltd@gmail.com

These Terms govern your use of our Website and all purchases made through it. By placing an order, you agree to these Terms in full.

1. Ordering & Acceptance

(a) All orders constitute an offer to purchase, subject to:

• Product availability
• Price confirmation
• These Terms

(b) Dispatch times are estimates only. We're not liable for delays caused by:

• Courier/postal services
• Events beyond our control (force majeure)

(c) To purchase, you must:

• Be 18+ years old
• Use a valid payment method we accept

2. Prices & Payment

(a) Pricing:

• All prices in [USD] (or your local currency)
• Include applicable taxes
• Subject to change without notice

(b) Payment Methods:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• PayPal
• Other approved payment gateways

(c) Charges are processed immediately upon order confirmation.

3. Delivery Policy

(a) Processing Time:

• Orders typically ship within [1-3 business days] after payment

(b) Delivery Estimates:

• Vary by location and shipping method selected
• Not guaranteed - we're not liable for carrier delays

4. Returns & Refunds

(a) Our [30-Day Return Policy] applies to items:

• In original condition
• With proof of purchase

(b) Refunds:

• Issued to original payment method
• Exclude original shipping costs
• See full Return Policy for details

5. Intellectual Property

(a) All Website content (logos, text, images) is owned by or licensed to Luminova™.

(b) You may only use content for:

• Personal, non-commercial purposes
• Prohibited: Copying, reselling, or unauthorized use of any materials

6. Limitation of Liability

We're not liable for:

• Indirect/consequential damages
• Lost profits or data
• Third-party conduct on our Website
• Product issues beyond our control

7. General Terms

(a) Governing Law: [Your Country/State] laws apply
(b) Changes: We may update these Terms; changes will be posted here
(c) Severability: If any provision is invalid, the rest remain enforceable

Contact Us:
Email: [admin@luminovaltd.com]

This Privacy Policy describes how Luminova™ ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from Luminovaltd.com (the "Site").

1. Information We Collect

Device Information

When you visit the Site, we automatically collect:

• Your IP address, browser type, time zone, and cookies.
• Pages/products viewed, referral sources, and interaction data (e.g., clicks, scrolls).

Technologies Used:

• Cookies: Anonymous unique identifiers. Learn how to disable them here.
• Log Files: Track IP, browser, ISP, and timestamps.
• Pixels/Web Beacons: Electronic files recording Site browsing.

Order Information

When you purchase, we collect:

• Name, billing/shipping address, email, phone number.
• Payment details (credit card numbers processed securely via Shopify).

2. How We Use Your Information

Order Information

• Process payments, ship orders, and send invoices/confirmations.
• Communicate with you.
• Screen for fraud/risk.
• Provide marketing (if you opt in).

Device Information

• Fraud prevention (via IP analysis).
• Improve Site performance (e.g., analytics, ad campaign success).

3. Sharing Your Data

We share information with:

• Shopify (to power our store): View their Privacy Policy.
• Google Analytics (to understand customer behavior): Opt-out here.
• Legal Compliance: If required by law (e.g., subpoenas).

4. Data Retention

We retain Order Information indefinitely unless you request deletion.

5. Your Rights

• EU Residents: Request access, correction, or deletion of your data.
• Note: Data is processed outside Europe (e.g., U.S./Canada) for order fulfillment.

6. Policy Updates

We may update this policy for operational, legal, or regulatory reasons. Changes will be posted here.

7. Contact Us

For questions, requests, or complaints:

• Email: [luminovaofficialltd@gmail.com]